CXL scoops top customer service award
10 March 2009
CXL’s Business and Meeting Centre has won a prestigious regional award for its first class service to customers.
The Leyland-based social business scooped the first prize for Excellence in Customer Service in this year’s North West Be Inspired for Business (BIBA) Awards.
The BIBAs are hailed as the Business Oscars for corporate and individual achievement in Lancashire, with winners achieving instant recognition among the regional business community.
“The BIBAs are one of the most highly contested award programmes in the North West and to be shortlisted from the thousands of entries is, in itself, a great achievement” said CXL’s Commercial Development Director Liz Larner.
“The Business and Meeting Centre’s customer service ethos has been built from CXL’s approach to putting the customer first. This win clearly demonstrates that CXL is one of Lancashire’s top performing companies and is recognition of the talent we have here”.
The judges looked at CXL’s business performance, vision and values and ability to engage customers and employee enthusiasm before making the award. CXL was also shortlisted as a finalist in the Leadership Team of the Year category.
Chief Executive of North and Western Lancashire Chamber of Commerce, Babs Murphy, said:
“The calibre of entries this year was exceptionally high and everyone who entered deserves admiration. The BIBAs are all about recognising excellence and achievement in companies operating in Lancashire and the Chamber is proud to play its role in supporting, nurturing and encouraging business excellence in the business sector through this Awards programme”.
CXL’s Business and Meeting Centre is an accredited member of the Meetings Industry Association (MIA); the leading national body for the meetings industry.
“Our commitment to customer service is one of the things that makes CXL unique” said CXL’s Strategic Business Manager Julie Gelder.
“Staff understand the importance of putting the customer first and are trained to make sure clients receive a seamless service from the moment they first make contact with us. And that’s reflected in the amount of repeat business we get: it’s unusual for any client to visit and then not come back.
“Our customers tell us they appreciate the personal attention they receive. All clients are allocated a personal Client Host: a named contact at CXL who is on-hand to answer any queries and assist clients before, during and after their visit to the Business and Meeting Centre and customer feedback is electronically recorded and carefully monitored to make sure we can identify trends and respond quickly and effectively”.
Sarah Wingfield is Learning and Development Officer at Enterprise Plc. "I was delighted we came across CXL" she said.
“It’s very difficult to find suitable venues for training programmes such as ours, but from the very first time I booked a training room at CXL’s Business and Meeting Centre, I’ve never been disappointed. The rooms are perfect for delivering development courses and the interactive whiteboard and wi-fi technology is second-to-none”.
Graham Webb, Directorate Secretary at NHS Central Lancashire is another satisfied customer:“Their electronic recordkeeping produces a very fast and effective service” he said.
“The rooms are always prepared to a high standard and any additional help that we request is willingly provided. Without hesitation I would – and indeed have – recommended CXL to colleagues across the NHS”.
This year's BIBA award for Excellence in Customer Service was sponsored by Virgin Trains.
pictured above: Julie Gelder (2nd right) with the award-winning team
